Refund policy

Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our policy below for detailed information on returns, exchanges, damaged items, and refunds.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • Condition: Unworn, unused, and in the same condition that you received it.

  • Packaging: Must include all original tags and original packaging.

  • Proof of Purchase: Receipt or proof of purchase is required.

2. How to Initiate a Return

  1. Contact us at kcranchfl@yahoo.com to request a return authorization.

  2. If your return is accepted, we will email you a prepaid return shipping label along with detailed instructions on how and where to send your package.

  3. Send your item to our return address:

  4. KC Ranch
    Attn: Returns
    13305 S Old Jones Rd 
     Floral City, Florida 34436
    United States

Note: Items returned to us without prior authorization will not be accepted.

3. Damages and Issues

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away at kcranchfl@yahoo.com so we can evaluate the issue and make it right.

4. Non-Returnable Items & Exceptions

Certain types of items cannot be returned:

  • Custom Products: Custom-made items, special orders, or personalized goods.

  • Sale Items: Returns are not accepted on final sale or clearance items.

If you have questions or concerns about whether your specific item qualifies for a return, please contact us before submitting a request.

5. Exchanges

The fastest way to exchange an item for a different size, color, or style is to initiate a return for the original item. Once your return is accepted, you can make a separate purchase for the new item.

6. European Union 14-Day Cooling-Off Period

If merchandise is being shipped to an address within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, without justification.

  • The item must still meet all general eligibility criteria (unworn, unused, original tags, original packaging, and proof of purchase).

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

  • Approved Refunds: If approved, your refund will automatically be issued to your original payment method within 10 business days.

  • Processing Delays: Please remember it may take additional time for your bank or credit card company to process and post the refund.

  • Follow-up: If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at kcranchfl@yahoo.com.

Need Help?

For any questions regarding returns or refunds, please reach out to us at kcranchfl@yahoo.com.